You can submit a helpdesk ticket in a number of ways; telephone, email or via our helpdesk portal
You can log a support ticket by emailing swhelpdesk@advanceditservices.co.uk. Please try to include as much information as possible including:
You can log into our helpdesk using your registered credentials. When you log in to our helpdesk you will be able to view your open and closed tickets along with your ticket history. To reopen an archived ticket, replying to the ticket will reopen it.
You log a ticket via telephone Monday – Friday 7:30am – 6pm, or access immediate AIT Technician Support. Please ensure you have the device available if we are required to remotely login. Call 0115 9170 197.
