2FA ensures more robust security measures for protecting your account from cyber attacks and unauthorised access. This article details how to set up the Microsoft
Authenticator App. If you require assistance setting up this Application, please log a ticket on our helpdesk
Sign in to portal.office.com with your work email address and password
Go to your ‘My Account’ Portal
Select ‘Security Info’ in the left menu, or by using the ‘Security Info’ pane. If you have already registered, you’ll be prompted for two-factor verification.
Select ‘Add Method’ in the ‘Security Info’ pane.
On the ‘Add Method’ Page. Select ‘Authenticator App’ from the list and then select Add.
On your mobile device, select ‘Download Now’ and install the Microsoft Authenticator App. The application looks like this in GooglePlay/Android/App Store
On your PC remain on the ‘Set Up Your Account Page’ whilst you set up the Microsoft Authenticator App on your mobile device. You may already have the application installed on your device, if so please select ‘Add Account’, and add your ‘Work’ Account. Please allow the Application
to have access to your camera (if you have an iOS device), or enable it to capture images and record videos (Android)
Return to your PC and the ‘Set up your account page’, and then select ‘Next’. The Scan QR code page will appear.
The Authenticator App should successfully add your work or school account without requiring any additional information from you
Select ‘Next’ on the Scan the QR code page on your PC. A
notification is sent to the Microsoft Authenticator App on your mobile device to test your account.
Approve the notification in the Microsoft Authenticator App, and select ‘Next’. Your security info is updated to use the Microsoft Authenticator App by default to verify your identify when using two-step verification, or password reset.
If the Application does not register, please delete the App from your device and download again. If you require any assistance to set up the Authenticator App, please log a ticket via our helpdesk or call 0115 9170 197 for support.
