Our AIT Knowledge Base is here to help you find solutions to some of our most popular queries; it is not intended to replace the support we provide you with. If you have any suggestions of additional articles we can include – get in touch!
Q: I can’t find what I am looking for
A: Our Knowledge Base contains helpful articles for some of the most popular issues that are ticketed. If you cannot find what you are looking for, please ticket via our Helpdesk so we can support you.
Q: I have tried the fixes suggested but it has not solved my issue
A: Sometimes your issue may be a little more complex! Our support team are here to help, so if you can’t find the answer to your issue in our knowledge base – contact our Helpdesk team.
Q: How often do you update your knowledge base?
A: Our knowledge base is updated by our support technicians regularly who add popular ticketing issues and create self-help articles. If you have any suggestions please let your account manager know!
